Hi Maisy
Have you read my thread named Scalea on this forum
http://www.scalea.info/forum/chit-ch...90-scalea.html (scalea)
I too suffered from this type of scam from the same firm. It is important that you check the car thoroughly at collection and not sign a thing until you have done. The Telegraph advise that you insist on them accompanying you to the car and noting any blemishes and checking all the car wipers washers electric windows etc. Of course they just want to give you the keys and hasten your departure than have the inefficiency of spending more time with each customer.
Who did your daughter hire the car through was a brooker on the internet because they too have responsibilities in a case like this. You might find that contacting the British or American branch of Auto Europa can also be helpful.
Best of luck.
Ciao
John